FAQ

Secret Warehouse partners with tried and trusted merchants around the world, in order to provide you with a unique shopping experience. We're able to offer such unbeatable prices by shipping directly from our merchants around the world. Your order may be shipped from our warehouses in Thailand, Tibet, China, India, etc :)

  

  • How do I track my order?

Every order comes with a unique tracking number, this can be found in your shipment confirmation email, you can track your order by entering the tracking number into the tracking services below:

- For US orders, you can use USPS tracking by clicking HERE <-. 

- For international orders, you can track your order HERE <-.

If you have any further questions about your order - Please feel free to contact us at Hello@bohopeak.com

 

  • When will my order be shipped?

Orders will be processed and shipped out within 1 - 3 business days of purchase. You will receive a shipment confirmation email containing your tracking information as soon as it is shipped.

 

  • Where do you ship to?

We ship to almost anywhere in the world!

 

  • How much is shipping?

US orders: $4.95

International orders: $6.95

We offer free shipping on orders over $50

 

  • When will I receive my order?

*Estimated delivery times: 

US orders: 8 - 12 Business Days

International orders: 12 - 20 Business Days

 

  • Where is my tracking number?

Tracking numbers will be provided in a shipping confirmation email approximately 1 - 3 business days after purchase.

 

  • What is your policy on refunds?

100% Satisfaction Guarantee - We want to provide you with a risk-free shopping experience. We trust our customers to not take advantage of us on this offer, therefore If at any time within 30 days of receiving your offer you are not satisfied, we will refund your money.

 

  • I entered my address wrong! Can you please change it or replace my order?

Yes! If you contact us within 24 hours we can change your order once you provide us the correct address. Otherwise we do not accept responsibility for wrong addresses. Please enter your address carefully at checkout.

 

  • How do I contact you?

Please feel free to shoot us a message via the contact form (Click contact in the bottom menu) or email us at Hello@Secretwarehousestore.com and we'll get back to you as soon as we can